Effective Date: October 21, 2021; Last Updated: March 15, 2023
This policy describes Empire Cleanse Franchise, LLC's information collection and use practices on the places where it appears. These include websites, apps, and other places it is referenced. This policy does not apply to information we collect from employees, contractors, partners, or subcontracted cleaners.
NOTICE AT COLLECTION
Information We Collect
The type of personal information we collect depends on your relationship with us. It also depends on how you interact with us. California law requires us to tell you if we share categories of information for cross-contextual behavioral advertising. Described below by category is the information we may collect and if we share that category of information for cross-contextual behavioral advertising. To learn how to modify your cross-contextual advertising preferences view our Notice of Right to Opt-out of Sale/Sharing.
Contact information. We collect your name and email address. We also collect your physical address and phone number. In some cases, we may share this information for the purpose noted above.
Location information. We may collect information about your location. It may include precise location to provide you with service quotes or for scheduling purposes.
Professional information. We collect resumes, education, and employment history from job applicants. This includes information about your skills and qualifications for the position. We may also collect this from potential franchisees. For potential franchisees, we may collect information about your income and bank account information. This may also include financial holdings and investments.
Submitted information. We collect any other information you provide to us. For example, any information about your house.
Site usage information. We collect information about the browser you are using. We also collect information about the sites you came from and where you visit when you leave us. We may also collect your operating system and IP address. We also look at the areas of our site you visit and any actions you make. We also collect device identifiers. This might include your hardware model. In some cases, we may share this information for the purpose noted above.
We do not use or disclose sensitive personal information, as defined by California law, for inferring characteristics or for purposes other than those permitted by law. We keep these categories of personal information as long as necessary or relevant for the purposes for which it was collected. We also keep information as required by law.
We Use Your Information As Described
We use the categories of information for the business and commercial purposes outlined here:
We use information to communicate with you. We use information to respond to your requests or questions and to price and schedule your services. We also use it to send you updates. We also use information to communicate with you about our policies and terms. If you apply for a job or to purchase a franchise, we use information to process your application.
We use the information to provide and improve our services. We use information to improve our site and services. This includes customizing your experience with us.
We use information for marketing purposes. We may use information to let you know about new services. This may be about our offers or offerings of third parties. We also use information to provide you with newsletters or other content we think you may find interesting. We may send you surveys. We may do this by phone or email. We may also use your information to engage in interest-based advertising. This includes serving you with content on our platforms or on social media platforms. This may occur after you leave our sites or platforms and may encourage you to return. We may also serve ads that we think are relevant to you based on your browsing habits or online activities.
We use information to protect ourselves and others. We use information to protect our company. This includes to identify fraud or secure our systems. We may also use information to protect our website visitors. We use information as otherwise described and permitted by law.
We use information as otherwise permitted by law (or as we may notify you).
WE COLLECT INFORMATION IN A VARIETY OF WAYS
We collect information directly from you. We collect information if you contact us. We also collect information from you if sign up for email communications, or otherwise submit it to us. This could be in person. It may also be over the phone or online or on a hard copy document. We collect information if you apply for a job or to purchase a franchise.
We collect information passively. We collect information about users over time and across different websites and apps. We also work with third parties that collect personal information this way. We may use several common tracking tools to collect information. Tracking tools include browser cookies and web beacons. To learn more about cookies visit the FTC's Online Tracking page. We may work with others to gather information on our platforms and elsewhere. We may do this on our websites and in emails that we send to you.
We collect information about you from others. Third party platforms that offer our services may provide us with information about you. Business partners may provide information about you to us. Entities that perform background checks may provide us with information.
WE COMBINE INFORMATION
We combine information that we have collected offline with information that we collect online as permitted by law. We combine information we have collected across other third-party sites. We combine information collected across devices, such as computers and mobile devices. We also combine information that we get from a third party with information we already have.
WE MAY DISCLOSE INFORMATION
Below are situations when we may disclose personal information. We have also explained the categories of entities with whom we might disclose your personal information.
We disclose information within our family of companies. This includes our parent company. This also includes current and future subsidiaries and affiliates. This also includes affiliate brands or franchisors.
We disclose your information with vendors, franchisees, partners, subcontracted cleaners, and others who perform services on our behalf. We may disclose all categories of information with trusted service providers. These include companies who help us deliver our products and services to you. It also includes companies who help us evaluate your job or franchise purchase application.
We may share information for cross-contextual behavioral advertising. We may share information with third parties in order to provide cross-contextual behavioral advertising. In the Notice at Collection (above) we outlined which categories of information are shared for cross-contextual behavioral advertising.
We may disclose information if we think we have to in order to comply with the law or to protect ourselves. We will transfer all categories of information to respond to a court order or subpoena. We will also disclose it if a government agency or investigatory body requests. This includes U.S. and non-U.S. law enforcement or regulatory authorities.
We may transfer information with any successor to all or part of our business. If all or part of our business was sold, we may transfer all categories of information as part of that transaction. If there is a merger or acquisition, we may disclose your information.
We may disclose information for other reasons we may describe to you or as permitted by law.
WE MAY UPDATE THIS POLICY
We may make changes or updates to this Policy. We will notify you of any material changes to this Policy as required by law. Changes will also be posted on our website. Please check our site periodically for updates.
Additional information for California, Nevada and Virginia residents. California, Nevada, and Virginia law require that we tell you if we sell personal information with a third party for monetary or (in California) other valuable consideration. We do not do this. We also do not sell personal information of minors under the age of 16 for monetary or other valuable consideration.